WHAT DOES ADULT PROTECTIVE SERVICES (APS) DO? APS responds to reports of abuse, neglect, and, exploitation of older adults in the community. They respond to reports of abuse in un-licensed assisted living facilities, nursing homes, and residential care homes. APS also responds to incidents by home health agency employees (caregivers, nurse aides, etc.) within personal homes and independent living units of long-term facilities. To report an incident, call 800-252-5400. Learn more about making a complaint to APS: APS Guide to Reporting Abuse, Neglect or Financial Exploitation