WHAT DOES HEALTH AND HUMAN SERVICES (HHS) DO?Texas HHS licenses and regulates long-term care facilities. Any abuse, neglect, and exploitation that occurs within licensed assisted living facilities, nursing homes, and residential care homes can be reported to HHS. Following the report, HHS will conduct investigations and take appropriate actions against facilities. HHS also conducts regular inspections of long-term facilities to ensure that residents are receiving quality care. To report an incident, call 1-800-458-9858.Learn more about making a complaint to HHS: HHS Complaint Incident IntakeHHS Complaint & Incident Intake